Voice Analytics & Reporting by Sinistra Voice Tech LLC transforms every business call into actionable insights. By analyzing call data, agent performance, and customer interactions, businesses can monitor key metrics such as call volume, duration, peak times, and missed calls. This empowers organizations to optimize operations, enhance service quality, and ensure efficient handling of customer communications.
Seamlessly integrated with SIP Trunking and VoIP systems, our solution also provides real-time dashboards, detailed reports, and speech sentiment analysis. Companies can track agent efficiency, identify trends, and make data-driven decisions that improve customer satisfaction, reduce operational costs, and boost overall business performance.
Call Metrics & Monitoring
Track essential metrics like call duration, missed calls, call volume, peak times, and agent performance.
Real-Time Dashboards
Access live dashboards for instant insights into ongoing calls, agent availability, and service quality.
Speech & Sentiment Analysis
Analyze customer sentiment during calls to identify satisfaction levels and potential issues.
SIP Trunk & VoIP Integration
Fully compatible with Sinistra Voice Tech LLC SIP Trunks and VoIP systems, allowing seamless data capture and reporting.
Detailed Reports
Generate daily, weekly, or monthly reports to monitor performance, customer trends, and operational efficiency.
Quality Assurance & Compliance
Evaluate agent interactions, call quality, and compliance with internal policies or regulatory standards.